Thursday, July 21, 2011

Installing Trend Micro OfficeScan 10.5 server together with WSUS or SCE

When installing the OfficeScan 10.5 server on a Windows 2008 (R2) sever running WSUS or SCE, the setup fails with the error "Setup cannot initialize the server, Please contact your vendor for assistance". Well, that is quite bad: As the OfficeScan server supports Windows 2008 (R2), it should also be compatible with any of its default services, like WSUS. This is one of the moments where intuition is needed.

Here's the workaround which allowed us installing OfficeScan 10.5 on a SCE server:

  1. Stop the WSUS Administration ISS site:
    1. Start the Internet Information Services Manager
    2. Go to Sites > WSUS Administration and click Stop in the Actions pane.
  2. Stop the following services (if available): all SQL Server services and the Windows Update service.
  3. Run the OfficeScan 10.5 setup. The setup should terminate succesfully. If the setup should hang when trying to start the HTTP server run this command as administrator: SVRSVCSETUP.EXE -enabless1
  4. Start the services and site, which were stopped previously (or just restart the computer).

No comments:

Post a Comment